Policies
Shipping and Exchange Policy
Last updated: 24 October 2026
1. Nature of the services
1.1 TechWagon Hub LLP, trading as Le Wagon India (the "Company"), provides services and does not sell physical goods. No goods are shipped. All services are delivered electronically or in person at the Company's campus in Bengaluru, as set out below.
2. Delivery of services
2.1 Services are delivered as follows:
| Service | Method and time of delivery |
|---|---|
| Co-working pass (day, week or private cabin) | A confirmation, a QR pass and a GST tax invoice are sent by WhatsApp and email within minutes of payment and are available under My bookings on hub.lewagonindia.com. The pass is used in person at J.P. Towers, 4th Floor, JP Nagar III Phase, Bengaluru, on the day or days booked |
| Short course (live online) | Joining instructions, the schedule and access to the learning platform are sent by email at least two days before the start |
| Bootcamp (in person or online) | The training agreement, invoice and access to the preparatory work and learning platforms are sent by email after enrolment; the detailed calendar is sent before the start |
| Free syllabus or guide | A download link is sent by email within minutes of the request |
2.2 No shipping or delivery charges apply.
2.3 Where a User has not received a service within the periods above, the User should first check the spam folder of the email account and then contact the Company, which will resend it.
3. Exchanges and changes
3.1 Services are not exchangeable in the manner of goods. Bookings and enrolments may, however, be changed as follows:
Co-working: a booking may be moved to another open day, at no charge and subject to availability, at any time before 9am IST on the booked day, from My bookings on the Hub or by contacting the Company. Passes are personal to the named member and are not transferable.
Short courses: a participant may transfer to a later cohort at any time before the start, at no charge.
Bootcamps: a participant may request deferral to a later cohort. Deferral is granted where a place is available and is confirmed in writing.
3.2 Where the Company changes or cancels a date, the User may choose another date or a full refund. Refunds are governed by the Company's Cancellation and Refund Policy.